Terms and Conditions

Last updated: 22 April 2025

Introduction

Welcome to HomeCare! These Terms and Conditions govern your use of our platform and services. By accessing or using HomeCare, you agree to be bound by these terms. If you disagree with any part of the terms, you may not access the service.

Important: Please read these terms carefully before using our platform.

Definitions

  • Platform: The HomeCare website, mobile applications, and related services.
  • User: Any individual who creates an account, including house helps, employers, and business users.
  • House Help: Individuals offering domestic services through our platform.
  • Employer: Individuals or businesses seeking to hire house helps.
  • Verification: Our process of confirming user identities and backgrounds.
  • Premium Services: Additional features available for a fee.

Account Creation

To use our services, you must:

  • Be at least 18 years old.
  • Provide accurate, complete, and up-to-date information.
  • Create a secure password and maintain its confidentiality.
  • Complete any required verification steps for your user type.
  • Not create multiple accounts for the same purpose.

You are solely responsible for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach.

User Responsibilities

a. All Users:

  • Provide truthful information in all communications.
  • Respect the privacy and rights of other users.
  • Not engage in harassment, discrimination, or illegal activities.
  • Not use the platform to distribute spam, malware, or harmful content.

b. For House Helps:

  • Accurately represent skills, experience, and availability.
  • Provide reliable service in accordance with agreed terms.
  • Maintain professional conduct during interviews and employment.
  • Notify employers of any changes to availability or circumstances.

c. For Employers:

  • Provide a safe and respectful working environment.
  • Clearly communicate job requirements and expectations.
  • Process payments as agreed and in compliance with local labor laws.
  • Provide honest and fair reviews of house helps.

Verification Process

Our verification process is designed to create a safer platform for all users:

  • Identity verification is mandatory for all users before full platform access.
  • House helps must complete additional verification steps including document submission, reference checks, and skills assessment.
  • Employers must verify their identity and residence information.
  • We reserve the right to reject or revoke verification status if false information is provided.
  • Verification status must be maintained through periodic reviews and updates.

Payments and Fees

Note: All payments and transactions are processed securely through our authorized payment processors.

  • Basic account creation is free, but premium features require payment.
  • Premium subscriptions are charged on a monthly or annual basis with automatic renewal.
  • Background check fees are non-refundable once processing has begun.
  • Cancellation of premium services must be done at least 24 hours before the next billing cycle.
  • We may change our fee structure with 30 days' notice to users.

Background Checks

Background checks are an important part of our verification process:

  • House helps may undergo background checks including criminal record verification and reference checks.
  • By consenting to a background check, you authorize us to collect and share necessary information with our verification partners.
  • Background check results are summarized for appropriate platform users but full details are protected.
  • Users have the right to dispute background check findings and provide additional information.

Communication Guidelines

When communicating on our platform:

  • All communication should be professional, respectful, and on-topic.
  • Do not share personal contact information until an explicit match or agreement is established.
  • Report any suspicious or inappropriate messages immediately.
  • We may monitor communications for security and quality assurance.
  • Do not use our platform to send marketing messages or solicitations unrelated to domestic services.

Account Termination

We reserve the right to terminate or suspend accounts:

  • For violations of these terms or our community guidelines.
  • If false or fraudulent information is provided during registration or verification.
  • For engaging in illegal activities or harassment.
  • After extended periods of inactivity (12+ months).
  • At user request, subject to completion of any ongoing obligations.

Upon termination, you lose access to all premium features and services. Some information may be retained as required by law.

Dispute Resolution

In case of disputes:

  • Parties should first attempt to resolve issues directly through our messaging system.
  • If unsuccessful, users can file a formal complaint through our support system.
  • We may offer mediation services for disputes between users.
  • Any legal claims must be filed in Nairobi, Kenya under Kenyan law.
  • Users waive the right to participate in class action lawsuits related to platform use.

Disclaimers

  • While we verify users, we cannot guarantee the accuracy of all information provided.
  • We are not an employer or employment agency but a platform connecting independent parties.
  • We do not guarantee the quality of services provided by house helps.
  • Background checks have limitations and should not be the sole factor in hiring decisions.
  • Our platform is provided "as is" without warranties of any kind.

Intellectual Property

Regarding content and intellectual property:

  • All platform content, including logos, designs, and software, is owned by HomeCare.
  • Users grant us a non-exclusive license to use content they upload for platform purposes.
  • User content must not infringe on third-party intellectual property rights.
  • You may not copy, modify, or distribute our platform content without permission.

Changes to These Terms

We may update these Terms and Conditions from time to time:

  • Significant changes will be communicated via email and in-app notifications.
  • We will provide at least 30 days' notice before major changes take effect.
  • Your continued use of the platform after changes indicates acceptance of the new terms.
  • If you disagree with the new terms, you should stop using our services and close your account.

Contact Us

For questions about these Terms and Conditions, please contact us: